Terms & Conditions
Solé Dancewear production
Our Solé Dancewear products are hand-crafted. Please allow 4-5 weeks for us to hand create and ship your order, potentially extending to 6-7 weeks during the Holiday Season (November-January). Once an order has been cut, changes cannot be made.
Solé Dancewear is made to order with a production time of 4 weeks before shipping.
If your address has changed after you placed your order, please contact as soon as possible.
Once your items have been shipped, we are unable to change the shipping destination. We will not remake your dance wear if you neglect to update your shipping address or if the package says delivered and you don’t contact us within 7 days.
If your package is returned to us, you will be notified and recharged the shipping cost. Solé Dancewear is not responsible for lost, stolen, or damaged packages during shipping.
No Solé Dancewear piece can be returned, refunded or exchanged for any reason, except for faults made in the production of the piece(s). ALL SALES ARE FINAL!
If there is a fault in production you must send an email explaining what the problem is, where bought you piece (order number if known) and when. You may be asked to provide a digital photo of the problem before we except to make an exchange or refund.
DO NOT SEND ANYTHING BACK UNLESS YOU HAVE CONFIRMATION FROM US!!
Please send your email to email@example.com.
Items must also be:
• Returned within 14 days of purchasing/receiving your order.
• Returned postage paid by us if in fact the fault is ours.
• Packed in their original package as was received.
• Clearly 'not have been worn' and must not have been washed.
• In light of production defects, items will be sent postage free.
Items returned that do not comply with our return policy will be discarded or returned at the customers' expense. Only items bought directly from official representatives may be returned. Returns and exchange policies are not applicable on discounts or items that have been specially adjusted or damaged during transport/shipping.
Solé Dancewear does not guarantee that the colours/fabrics chosen to combine will not bleed or discolour. We do will not refund or exchange any pieces effect in this way. Our suggestion is to follow the Fabric care and any special instructions or notes.
• Hand wash in cold water
• Use only very mild detergent
• Iron on a low heat
• Do not use Dryer